Legal

Terms and Conditions

These Terms and Conditions govern access to and use of the Call Management System website, web dashboard, APIs, mobile application, AI calling tools, call routing features, analytics, notifications, support services, and any related products or services provided by [Company Legal Name] ("Company", "we", "us", or "our").

1. Acceptance of These Terms

By creating an account, using our website, installing or using our app, accessing the dashboard, connecting phone numbers, making or receiving calls through the platform, or otherwise using the services, you agree to these Terms. If you are using the services on behalf of a business or organization, you confirm that you are authorized to bind that organization to these Terms.

If you do not agree with these Terms, you must not access or use the services.

2. Our Services

The Call Management System provides tools for business communication and call operations. Features may include:

• AI call answering and automated voice assistance.
• Inbound and outbound call management.
• Smart call routing, transfer, ring groups, and team assignment.
• Call logs, call history, transcripts, recordings, summaries, and analytics.
• Lead capture, appointment handling, caller notes, and customer interaction tracking.
• Push notifications, email notifications, dashboard alerts, and agent invitations.
• Account, team, role, permission, billing, and subscription management.
• APIs, integrations, and developer tools where enabled.

We may add, modify, suspend, or discontinue features from time to time. Some features may be available only in selected plans, regions, devices, or account types.

3. Eligibility and Account Registration

You must be legally capable of entering into a binding agreement and must provide accurate, current, and complete information when creating an account. You are responsible for keeping account information up to date, including your name, business details, email address, mobile number, billing details, and user roles.

You are responsible for all activity that occurs under your account. You must keep your credentials confidential and immediately notify us if you suspect unauthorized access, credential misuse, or a security incident involving your account.

4. Business and Administrator Responsibilities

If you administer an organization account, you are responsible for managing users, agents, team leaders, managers, permissions, connected phone numbers, uploaded data, prompts, workflows, and compliance settings. You are also responsible for ensuring that your employees, contractors, agents, customers, and callers are informed of and comply with applicable laws and policies.

Administrators may be able to access call data, recordings, transcripts, analytics, agent performance data, and other information related to users in their organization. You must use these controls lawfully and transparently.

5. Acceptable Use

You agree not to use the services to:

• Violate any applicable law, regulation, telecom rule, privacy rule, or industry code.
• Make unlawful, fraudulent, deceptive, abusive, harassing, threatening, or spam calls.
• Impersonate another person, business, government body, or caller without authorization.
• Transmit malware, harmful code, phishing content, or unauthorized tracking technologies.
• Attempt to bypass security, rate limits, authentication, billing limits, or usage restrictions.
• Collect, process, or disclose personal data without required permissions or legal basis.
• Use AI voice features to mislead callers about the identity, nature, or purpose of the interaction.
• Record calls, monitor agents, or analyze communications where doing so is prohibited.
• Reverse engineer, scrape, copy, resell, or exploit the services except as expressly permitted.

We may suspend or terminate access if we reasonably believe your use creates legal, security, operational, financial, reputational, or user safety risk.

6. Calling, Messaging, Recording, and Consent

You are responsible for complying with all laws that apply to calls, call recording, telemarketing, consent, caller identification, do-not-call rules, spam restrictions, emergency communications, data retention, and customer notifications in the countries or states where you and your callers are located.

If you enable call recording, transcription, sentiment analysis, AI summaries, monitoring, or similar features, you must obtain all required consents and provide all required notices. Some jurisdictions require consent from every call participant before recording or analyzing a call.

The services are not designed to replace emergency calling systems or public safety services. You must not rely on the platform for emergency communications.

7. AI Features

Our platform may use artificial intelligence to answer calls, generate responses, summarize conversations, classify leads, extract action items, analyze sentiment, recommend actions, and assist agents. AI outputs may be inaccurate, incomplete, delayed, or inappropriate for a particular context.

You are responsible for configuring AI prompts, scripts, knowledge sources, escalation rules, business hours, transfer logic, and human review processes. You must review AI outputs before relying on them for legal, medical, financial, employment, safety, or similarly sensitive decisions.

You must not present AI-generated content as human-generated where doing so would be misleading or unlawful. You are responsible for informing callers when they are interacting with an automated or AI assistant if required by law or good business practice.

8. User Content and Customer Data

"User Content" includes information, files, prompts, scripts, contact lists, caller details, recordings, transcripts, notes, messages, analytics inputs, integrations, and other material submitted to or generated through the services. You retain ownership of your User Content, subject to the rights granted in these Terms.

You grant us a limited, worldwide, non-exclusive license to host, process, transmit, display, reproduce, and use User Content solely as needed to provide, secure, maintain, improve, troubleshoot, and support the services, comply with law, enforce these Terms, and protect users and the public.

You represent that you have all rights, consents, and legal bases necessary to submit User Content and allow us to process it as described in these Terms and our Privacy Policy.

9. Subscription Plans, Credits, Billing, and Payments

Some features may require paid subscriptions, usage credits, call minutes, add-ons, phone number charges, integration fees, taxes, or other fees. Pricing, plan limits, renewal terms, overage charges, and included usage will be shown in the order form, plan page, invoice, dashboard, or separate written agreement.

You authorize us and our payment processors to charge applicable fees using your selected payment method. Unless stated otherwise, subscription fees are billed in advance and usage-based charges may be billed in arrears or deducted from prepaid credits. You are responsible for taxes, duties, telecom charges, payment processing fees, and government charges where applicable.

If payment fails or your account exceeds limits, we may restrict, suspend, downgrade, or terminate access to paid features. Fees are non-refundable except where required by law or expressly stated in a written refund policy.

10. Trials, Promotions, and Beta Features

We may offer trials, promotional credits, pilot programs, beta features, or early access features. These may be modified or withdrawn at any time and may be subject to additional limits. Beta features are provided for evaluation and may be incomplete, unstable, or changed without notice.

11. Integrations and Third-Party Services

The services may connect with telecom carriers, cloud providers, analytics services, email providers, payment processors, notification providers, AI model providers, CRM tools, calendars, app stores, or other third-party services. Your use of third-party services is governed by their own terms and privacy policies.

We are not responsible for third-party services, outages, data handling, pricing changes, service limits, or errors. You authorize us to exchange data with third-party services you connect or enable.

12. App Store Terms

If you download our mobile application from an app store, marketplace, or distribution platform, your use may also be subject to that platform's rules. The app store provider is not responsible for the services, support, maintenance, claims, or liabilities unless required by applicable platform terms.

13. Intellectual Property

We and our licensors own all rights, title, and interest in the services, including software, interfaces, designs, workflows, models, databases, algorithms, documentation, trademarks, logos, and other materials. Except for the limited right to use the services under these Terms, no rights are transferred to you.

You may not copy, modify, distribute, sell, lease, sublicense, create derivative works from, or remove proprietary notices from the services unless we expressly permit it in writing.

14. Feedback

If you provide suggestions, feature requests, ideas, bug reports, or other feedback, we may use it without restriction or compensation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use feedback for any business purpose.

15. Security

We use reasonable administrative, technical, and organizational measures designed to protect the services. However, no system is fully secure. You are responsible for using strong passwords, limiting user access, reviewing account activity, configuring permissions carefully, and promptly reporting suspected incidents.

16. Availability and Support

We aim to provide reliable services, but we do not guarantee uninterrupted, error-free, or always-available operation. Downtime may occur due to maintenance, upgrades, telecom provider issues, cloud outages, security events, force majeure, or circumstances outside our control.

Support availability, response times, and service levels may depend on your plan or separate written agreement.

17. Confidentiality

Each party may receive non-public business, technical, security, financial, product, or customer information from the other party. The receiving party must use confidential information only to perform under these Terms and must protect it using reasonable care. Confidentiality obligations do not apply to information that is public, independently developed, rightfully received from another source, or required to be disclosed by law.

18. Suspension and Termination

You may stop using the services at any time. We may suspend or terminate your account if you breach these Terms, fail to pay fees, misuse the services, create risk, violate law, or if continued service is no longer commercially or legally feasible.

After termination, your right to use the services ends. We may delete or retain account data as described in our Privacy Policy, data retention settings, legal obligations, backup practices, and any applicable written agreement.

19. Disclaimers

To the maximum extent permitted by law, the services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted operation.

We do not guarantee that calls will always connect, AI responses will always be accurate, recordings or transcripts will always be complete, analytics will always be correct, or notifications will always be delivered.

20. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, loss of goodwill, or cost of substitute services.

To the maximum extent permitted by law, our total liability for all claims relating to the services will not exceed the amount you paid to us for the services giving rise to the claim during the three months before the event giving rise to liability, or INR 10,000, whichever is greater.

21. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, contractors, affiliates, service providers, and licensors from claims, damages, liabilities, penalties, losses, costs, and expenses arising from your use of the services, User Content, breach of these Terms, violation of law, violation of third-party rights, or failure to obtain required consents.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. If changes are material, we may provide additional notice through the website, app, email, or dashboard. Continued use of the services after changes become effective means you accept the updated Terms.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, unless a separate written agreement states otherwise. Courts located in [Insert City and State], India will have exclusive jurisdiction, subject to any mandatory rights available under applicable consumer protection law.

24. Contact Us

For questions about these Terms, please contact us at [support@example.com] or write to us at [Company Address].